Customer support

What AI customer support tools do

Customer support agents answer questions from customers by chat, email and phone, using your help docs and policies as their source. A well-set-up agent can answer common questions at any hour and hand harder cases to a person.

Tidio pairs live chat with its Lyro AI agent and suits small online stores. Fin by Intercom is an AI agent that works with most helpdesks and charges per resolved outcome. Chatbase trains a chatbot on your website and documents. Retell and Vapi build voice agents that answer and make phone calls; Retell's usage-based pricing makes it cheap to test, while Vapi suits developers.

How to choose

Match the channel your customers use most. Chat on your site: Tidio or Chatbase. Steady support volume with a helpdesk: Fin. Phone calls: Retell, or Vapi if you have a developer. Compare the pricing model carefully: per outcome, per seat or per minute can give very different bills at low volume, and monthly minimums matter.

Watch out for

The agent is only as good as your help docs, so fix those first. Start in draft or review mode, and keep a person on refunds, complaints and anything legal.

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